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RM Healthcare Certifications

RM Healthcare is committed to remaining compliant in all aspects of our business, including all federal and state regulations and guidelines relating to healthcare information security and protection.

Annually, independent third-party assessments analyze and test our data centers, facilities, processes, and products. The following is a list of current certifications/audit reports held by RM Healthcare.



RM Healthcare's systems and infrastructure have been certified as HITRUST CSF compliant, proving that they comply with major standards and industry-defined requirements and effectively manage risk. As a result of this accomplishment, RM Healthcare Services joins a select group of businesses around the world who have been given this seal of approval. The HITRUST CSF is a comprehensive and flexible framework of prescriptive and scalable security and privacy controls that helps organizations face these challenges by incorporating a risk-based approach and incorporating nationally and internationally accepted regulations, standards, and frameworks related to security and privacy, such as ISO, NIST, PCI DSS, HIPAA, and COBIT. The security and privacy measures of a business can be made more up to par with industry norms with the aid of this framework.



The Payment Card Industry Data Security Standard (PCI DSS) was created to strengthen security measures against the fraudulent use of credit card data. Validation of the provider's adherence to rigorous data security and privacy standards is a requirement for all organizations that handle card transactions.

RM Healthcare's IT infrastructure in India and our payment card processing centers in the Philippines are both PCI DSS-compliant. Our consumers can rest easy knowing their information is safe thanks to this certification. With this system, the company can safely store and process sensitive information like credit card numbers and patient health records during the patient intake management process.


SSAE 18 SOC 1 Type 2

The SSAE18 SOC 1 Type 2 report is an in-depth audit of the system controls of RM Healthcare that oversee the processing of client data, with a special emphasis on security and privacy. With the information provided in this report, our clients may rest easy knowing that our business's IT infrastructure is safe, secure, and reliable.


ISO 27001:2013

When it comes to establishing, implementing, maintaining, and continually upgrading an information security management system within the context of RM Healthcare, ISO/IEC 27001:2013 has got you covered. Our firm and the industry in which we operate have specific requirements, such as the periodic assessment and treatment of information security risks.


ISO 9001:2015

Systematic quality management is what ISO 9001:2015 Quality Management Systems are all about, and that means keeping the client in mind at all times, being process-oriented, involving upper management, and always looking for ways to get better. A company that wants to be certified as meeting the standards of the quality management system must show that it has implemented a rigorous process of continuous improvement to reduce risk and enhance communication among its many stakeholder groups. This ensures that RM Healthcare's clients always receive high-quality services and products.


RM Healthcare handles more than 250,000 patient support calls each month