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Health Insurance Portability and Accountability Act (HIPAA)

What is HIPAA?

The Health Insurance Portability and Accountability Act of 1996 is known by the acronym HIPAA. The phrase is also widely used to refer to the numerous regulations that have been issued under that law since its passage in 1996. The HIPAA rules, which include the widely reported Patient Privacy and Security rules, are a set of laws that show how the US government is attempting to regulate the healthcare sector.

Any organization that maintains or transmits patient data is required by HIPAA to implement enterprise-wide measures to comply with its strict privacy, security, and transactional requirements. In essence, HIPAA mandates that healthcare organizations make sure to safeguard patient privacy rights and personal health information.

Health Insurance Portability and Accountability Act (HIPAA)

We are HIPAA Compliant!

Under HIPAA’s Privacy Rule, RM Healthcare is a Business Associate. A Business Associate (BA) is any person(s) or entity, which performs a function or activity on behalf of a Covered Entity (CE) and involves the use or disclosure of Protected Health Information (PHI). At RM Healthcare, we are very serious about compliances. We have undertaken various steps and designed our process to ensure we are fully compliant.

HIPAA Compliant!

Our entire network is very secure. All clients' office records are temporarily stored behind a secure firewall before deletion and all electronic claims are securely encrypted for transmission. Your privacy and security are given the highest priority at RM Healthcare. RM Healthcare ensures that all the changes and updates made by HIPAA are properly and correctly communicated amongst the team to ensure highest standards of security and confidentiality.

The Services at RM Healthcare are designed to assure HIPAA compliance in the following way :

  • Every employee at RM Healthcare enters into a confidentiality agreement, the terms of which state that they agree not to use, publish or disclose, or permit others to use, any confidential information they may come in contact with.
  • Violation of this agreement warrants termination and legal action.
  • Access cards and biometric access screening control entry of employees into the facility. Our facility is manned 24 X 7 and unauthorized intrusion is practically impossible.
  • Access to critical areas such as the server room is restricted and only authorized personnel have entry rights to these sensitive areas.
  • Full Internet/Email access is provided to only authorized personnel. Access to computer systems is restricted by logins and passwords, which is unique for every employee.
  • Completely paperless environment – mainly for security and as a consequence, a ‘Go-Green’ initiative as well.
  • Connection to the clients’ servers are through secure site-site VPN tunnels with 128-bit encryption.
  • A dedicated Compliance Officer ensures compliance management processes, which are updated regularly and are stringently adhered to.

Your business is safe with us

As an enterprise RM Healthcare is very vigilant about Information security and data safety. We have implemented several processes to ensure network security and data protection.

Common safety and security risks in business

Network security is a way of making sure the security of an information technology system, including all network activity. It encompasses both computers and servers. Internet access is controlled by effective network protection, which identifies and stops a variety of dangers from propagating or accessing the system.


Data Security

RM Healthcare make Confidentiality and Non-Disclosure Agreements as legally mandatory formal agreements. To ensure information is fully protected these documents are signed with our employees, and third party vendors (like IT Suppliers) who access our clients’ information.


Network Security

Gateway security, anti-spyware, intrusion prevention system, application control service, and content/URL filtering features are implemented with Network Security Appliance. Managed Switches are used to create Multiple VLAN's with defined security policies.


Physical Security

Multifactor authentication using biometric technology is implemented to manage entry access to RM Healthcare premises. 24/7 Physical surveillance system installed to monitor transition of human and other resource.


Email Security

Email Access enabled to leadership team and executives to communicate with clients and internal team. Security rules are configured in email server; attachment policy is ensuring denial of unapproved attachment types found in mails and send mail rules are ensuring the access restriction to send mail to personal email domain IDs and other unapproved email domain IDs. Spam filter implemented at mail server to safe guard mail information from malware / virus.

Services We’re Provided

Our Network Security Layers


RM Healthcare handles more than 250,000 patient support calls each month