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Health Insurance Portability and Accountability Act (HIPAA)

What is HIPAA?

The Health Insurance Portability and Accountability Act of 1996 is known by the acronym HIPAA. The phrase is also widely used to refer to the numerous regulations that have been issued under that law since its passage in 1996. The HIPAA rules, which include the widely reported Patient Privacy and Security rules, are a set of laws that show how the US government is attempting to regulate the healthcare sector.

Any organization that maintains or transmits patient data is required by HIPAA to implement enterprise-wide measures to comply with its strict privacy, security, and transactional requirements. In essence, HIPAA mandates that healthcare organizations make sure to safeguard patient privacy rights and personal health information.

Health Insurance Portability and Accountability Act (HIPAA)

We are HIPAA Compliant!

Under HIPAA’s Privacy Rule, RM Healthcare is a Business Associate. A Business Associate (BA) is any person(s) or entity, which performs a function or activity on behalf of a Covered Entity (CE) and involves the use or disclosure of Protected Health Information (PHI). At RM Healthcare, we are very serious about compliances. We have undertaken various steps and designed our process to ensure we are fully compliant.

HIPAA Compliant!

Our entire network is very secure. All clients' office records are temporarily stored behind a secure firewall before deletion and all electronic claims are securely encrypted for transmission. Your privacy and security are given the highest priority at RM Healthcare. RM Healthcare ensures that all the changes and updates made by HIPAA are properly and correctly communicated amongst the team to ensure highest standards of security and confidentiality.

The Services at RM Healthcare are designed to assure HIPAA compliance in the following way :

  • Every employee at RM Healthcare enters into a confidentiality agreement, the terms of which state that they agree not to use, publish or disclose, or permit others to use, any confidential information they may come in contact with.
  • Violation of this agreement warrants termination and legal action.
  • Access cards and biometric access screening control entry of employees into the facility. Our facility is manned 24 X 7 and unauthorized intrusion is practically impossible.
  • Access to critical areas such as the server room is restricted and only authorized personnel have entry rights to these sensitive areas.
  • Full Internet/Email access is provided to only authorized personnel. Access to computer systems is restricted by logins and passwords, which is unique for every employee.
  • Completely paperless environment – mainly for security and as a consequence, a ‘Go-Green’ initiative as well.
  • Connection to the clients’ servers are through secure site-site VPN tunnels with 128-bit encryption.
  • A dedicated Compliance Officer ensures compliance management processes, which are updated regularly and are stringently adhered to.

RM Healthcare handles more than 250,000 patient support calls each month