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Eligibility Verification and Prior Authorization

Verifying eligibility and insurance is critical for providing accurate coverage details in a timely manner. A healthcare provider may be leaving money on the table without adequate controls in place. A reduction in collections and revenues may occur from a failure to verify eligibility and obtain prior authorization.


Healthcare providers can better understand their patients' coverage, out-of-network benefits, and financial responsibility if eligibility is determined quickly and accurately up front. Eligibility verification procedures aid in the submission of accurate claims by healthcare providers. Claims are less likely to be rejected or denied based on patient demographics or insurance eligibility, and more money is collected up front, all of which contribute to happier patients and smoother medical billing processes. The Prior Authorization and Eligibility Verification Services provided by RM Healthcare will help you maximize your revenue cycle efficiency and increase your cash inflow.





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ELIGIBILITY AND BENEFITS VERIFICATION SERVICES

  • Workflows received through the patient scheduling system, EDI, Fax, emails, and FTP files
  • Accurate verification of primary and secondary coverage details, including member ID, group ID, coverage period, co-pay, deductible, and co-insurance and benefits information
  • Efficient connection with the payer using the best possible channel (phone or web)
  • Prompt identification and resolution of missing or invalid data
  • Upgrade eligibility verification processes with our proprietary RPA tools

PRIOR AUTHORIZATION

  • Rapid determination of prior authorization requirements
  • Prepare and submit paperwork to the payer
  • Consistent follow-ups on submitted prior-authorization requests
  • Immediate notification of any issues with the authorization request

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RM Healthcare VALUE PROPOSITION FOR ELIGIBILITY VERIFICATION SERVICES

  • Optimized cash flow
  • Reduced patient-related denials
  • Avoided rejection of claims by payers due to inaccurate or incomplete information
  • Identification of the patient’s responsibility upfront
  • Improved patient satisfaction

Our end-to-end eligibility and benefits verification Services includes:

  • Checking the patient’s eligibility and obtaining prior authorization before the patient visit.
  • Follow-ups for approvals through the payer’s portal.
  • Verify patient demographic information.
  • Verify coverage of benefits with the patient’s primary and secondary payers.
  • Update your practice management system with the approvals and other information received from the payer.
  • Claim denial appeals where required.
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RM Healthcare handles more than 250,000 patient support calls each month